FAQs
Ordering
No, you don’t need to. You can make purchases and check out as a guest every time.
However, by setting up an account, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
Please click on the icon at the top right of the screen (0utline of a person) and “Login” followed by ‘Create An Account’ and fill in your personal particulars. You will also be able to shop first, then create an account when prompted during the checkout process.
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
Alongside each product you will find an ‘add to wishlist’ option which – once selected – will allow you to add that product to your wishlist page. You may add as many products as you wish to your list. Alongside each entry one may then select options (such as size and colour) or if that does not apply, add the product directly to your wishlist cart. Please note by adding to your wishlist you have not purchased anything nor are you under any obligation to do so. You also have the ability to share your list to Facebook or email to a recipient or recipients of your choosing. Note that lists are saved by storing cookies via your browser onto your computer. Read more about cookies and your privacy. In the event that cookies are deleted from your computer your list could potentially be lost.
Please note: Products added to your wishlist are not reserved and are subject to availability at the time of purchase.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
Shipping & Delivery
All orders will be processed and shipped within 2 working days of your payment clearing, excluding weekends and public holidays. If an item is purchased on back order, it will take additional time to process, you will be notified if this is the case.
The delivery time frame is approximately 3- 7 working days from the time of placing your order. You will be notified via e-mail with a more accurate time-frame relating to your order.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with the service provider or we can do it for you, if you wish.
Free Shipping on orders of $200CDN or more before applicable taxes on in stock item. Orders under $200CDN before applicable taxes will be charged a shipping fee of $25CDN to Canadian addresses, and $40CDN to American addresses. Free shipping and fixed shipping fee do not apply to: chassis, engines, seats, axles, kart stands/trollies, tires and some other products. Your order will be dispatched via best way courier. Please view our Delivery and Returns policy.
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct physical shipping address.