Delivery & Returns
Delviery & Returns / Refund Policy:
Our delivery & returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange. This 30-day period is defined as a 30-day period from date and time of purchase (NOT date of order arrival), after this time no returns will be accepted and no refunds will be issued.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items that appear to have been opened, used, or altered from manufacturers packaging and condition will not be accepted. All products with packaging included in initial sale must also be returned with the packaging.
TWR Karting will not accept the return of the following goods: custom orders (including, but not limited to, suits), hazardous materials, flammable liquids such as, oils, combustibles, or solvents. If you are unsure if the product you wish to return is non-returnable, please contact us prior to attempting to return the item.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase. Returns must be accompanied by a copy of the receipt.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received we will send you an email to notify you that we have received your returned item. Following inspection and confirmation that returned item(s) meet(s) the return policy requirements, we will inform you of the approval or rejection of your refund. If for any of the reasons outlined above, your return does not qualify for a refund, you will be notified.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund within 5 business days, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@twrkarting.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
TWR Karting will only replace items if they are defective or damaged due to manufacturing error. If you need to exchange it for the same item, send us an email at info@twrkarting.com and you will be provided with the information required for exchange.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To initiate a return, email us at: info@twrkarting.com. Upon shipment to the designated address to process your return (we will provide you this address), all returns are subject to a 20% of retail value, restocking fee for errors not made on the part of TWR Karting. Shipping costs are non-refundable. Therefore, if a refund is issued, shipping costs will not be included in this refund.
The purchaser (you) will be responsible for paying for shipping costs for the return of your item. TWR Karting recommends using a trackable shipping service or even purchasing shipping insurance. TWR Karting does not guarantee that we will receive your returned item(s). Shipping costs are non-refundable. Therefore, if a refund is issued, shipping costs will not be included in this refund.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Need help?
Contact us at info@twrkarting.com for questions related to refunds and returns.